Imagine the scenario: after months of proposal requests, discussions, deliberations, and early implementation projects, you finally settle on the perfect service provider. You've negotiated a great rate, they understand the inner workings of your enterprise, and the service they perform is meaningful. Then, poof, in the blink of an eye, they're gone. All that hard work's gone to waste and your organization is left to pick up the pieces.
As an indispensable cog in the enterprise machine, a mobility manager’s work is never done. Responsible for managing and implementing global mobility support, improving the end-to-end user experience, and delivering valuable cost savings to the enterprise, the position is a demanding one.
Since the beginning of the internet age, network infrastructure managers have played a vital role within the enterprise machine. Whether through the diminution of downtime or the reduction in incident response, keeping employees connected has always been of paramount importance.
With the telecom expense management (TEM) industry booming, it's an exciting time to consider what lies ahead for 2018. After examining previous years and looking at the current state of play, we're confident that these trends are set to make 2018 yet another fast-paced and intriguing year.
In the first days of 2018, enterprises were met with the news that the Universal Service Fund (USF) contribution factor had reached a record high of 19.5%.
Procurement managers play a central role
Ever since the mainstream introduction of company-issued devices, managed mobility support has been a welcomed addition to the mobile strategy. Offering greater control and visibility over the mobile environment, it's enabled mobility managers to face the challenges of an increasingly tech-reliant world head-on, all while delivering a valuable user experience.