Case Study: How a Beauty Retailer Saved Millions Managing MACDs

The Situation

Moves, adds, changes and deletes (MACDs) are a constant in retail. Like all large retailers, the company opened new locations, closed some and moved others on a regular basis. They had over 13,000 invoices to process, audit and pay in a timely and accurate fashion every year. 

The Solution

Cass took control of managing the MACD process. Disconnecting unnecessary services created substantial initial savings, and this was followed up with a full program of telecom expense management:

• Eliminating processing and payment overheads for over 1,000 invoices per month, freeing up internal team members for more proactive, strategic projects
• Automating internal chargeback and allocations to consistently and accurately distribute costs to the appropriate cost centers
• Establishing a circuit inventory and identifying unnecessary services that should be disconnected
• Monthly auditing to ensure continued adherence to contract rates and identification and resolution of incorrectly billed services

According to statistics, the industry average for late fees is 0.63%. With Cass's support, the retailer reduced its late fee spend to a miniscule 0.005%. Within the typical spend of the retailer, this was a difference of nearly $7,000 per month, proving that telecom expense management really is a return on investment service.

During this period, the retailer nearly doubled its US store location footprint and saved nearly $2 million on its telecoms spend and never once experienced a single disconnect. With the support of Cass, it's positioned for years of healthy growth.

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