Mobility Management

Mobility changes as rapidly as the seasons. New devices, plans, tariffs, apps, security risks and deployment requirements seem like daily events. The only constant is the service demand on IT. Each business unit wants something different, needs white glove service, and can be oblivious to soaring costs and overworked IT departments.
Enter Cass MMS services.

A Holistic Lifecycle
Management Approach

Cass steps in as your full lifecycle mobile management partner. We manage large scale device deployments, support your end users with premium service, and drive security and compliance, while controlling costs and providing full visibility into your mobile estate.

Providing end-to-end service

From deployment through to end-of-life recycling, Cass delivers managed services that support every element of mobility and stage of the mobile lifecycle.

Supporting ALL end-users

A comprehensive plan supports the needs of all your mobile end-users, whether they operate corporate-owned or BYOD devices.

Driving maximum cost savings

Mobility costs needn’t keep rising.  Whether via best-in-class contract rates, continuous plan optimization, or device-recycling proceeds, Cass is always working to save you money.

Mobile Provisioning and Deployment

Your customized online portal turns mobile device provisioning into an efficient, automated self-service process.

Employees can select and provision their own devices and plans from Cass’s role-based corporate catalog, which offers only corporate-sanctioned devices and plans. Features including automatic approval workflow and order status updates are all included within the portal, which is available in 11 different languages and supports all global currencies.

Peace of mind is ensured, because employees get regular updates on the status of their mobile service request; IT departments know that request fulfilment, through the chosen carrier, is taken care of; and business rules are integrated so each employee can access only those devices and plans relevant to them, based on their role, department or other key differentiator.

Device Staging and Setup

Receiving mobile devices set-up and ready to go improves efficiency for both IT and end-users. Whatever the user requires on their device – software, settings and apps, along with MDM enrollment or even helpful peripherals – will be individually configured, ready to go on arrival.

We also hold an inventory of any devices not currently in use, and keep these safely stored in a secure location.

Managed MDM Services

Automate the mobility lifecycle, proactively manage costs, control access and safeguard corporate data on both corporate-owned and BYOD devices. Our turnkey solution for mobile device management (MDM) covers all devices that access your network and provides process controls, scalability, strong financial management and more. And you get a cohesive view of all mobility costs, participants, inventory and more, together on a single platform.

  • Security through encryption and network access controls, authentication and virus protection
  • Containerization technology for separate management of personal content and corporate information.
  • Remote lock / data wipe for lost or stolen devices
  • Policy management and enforcement defines expectations of the program and ensures employees are aware of the responsibilities associated with network access.

Mobile Optimization

Systematically reviewing and optimizing mobile plans can result in drastic cost savings.

Cass works proactively and makes plan optimization a systematic, formalized, scheduled event. Your assigned mobility analyst will review usage algorithms to find the outliers – individuals who repeatedly exceed or underutilize their monthly minute allowance or data plan. Familiar with the plans from all the carriers, we can identify and recommend the most cost-effective plan for them. Cass can also manage and streamline your BYOD reimbursement program, for all-round visibility and full mobility optimization.

Reverse Logistics, Asset Disposal Services, and Device Recycling

It couldn’t be easier to retire or replace a device. Not only do we take care of safe device recycling or refurbishment, wherever possible, we also manage retrieval of all devices from employees. Cass offer flexible IT asset disposition solutions for all mobility needs, while ensuring your brand is fully protected.

  • Data is destroyed and devices sanitized to governmental standards as set in NIST SP 800-88 guidelines for media sanitization.
  • Working devices/components are refurbished, reset, and prepared for reuse.
  • Any devices no longer wanted are sold on the open market, maximizing the value returned to the customer.
  • All non-working phones, components and accessories are recycled following the most stringent environmental standards.

End-User Mobility Help Desk

Cass’s mobile help desk provides thorough but efficient support, built around your company’s needs. You’ll have your own named support team, manned by agents familiar with your specific policies and needs. All our agents are well-versed in all device types and operating systems, and handle an extremely wide range of issues.

  • Service troubleshooting
  • Device and service provisioning support
  • Oversight of vendor service requests
  • Activation and deactivation support
  • Break fix-testing to determine if new equipment is required

Want to Know More?

If you want to know more about how we can help you gain tighter control over your enterprise mobility, then please get in touch now.

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