Why Cass

Cass offers a level of service you simply will not find elsewhere, to ensure you get the very best telecom expense management, mobility management services and bring-your-own-device support. Clients love our unparalleled attention to detail, unmatched stability and complete end-to-end service.

#1 in customer satisfaction

Cass customers are delighted customers. We deliver tangible results and surprising savings, through a seamless service built around the needs of enterprise-level organizations. So it’s no surprise that we’ve developed strong relationships and unprecedented customer loyalty.

With a 99.7% retention rate over the last seven years, we’re unbeaten in TEM customer satisfaction.

We’re so proud of our customer retention record, that we’re happy to be completely transparent about every customer who has moved on. So here is the full data for previous Cass Telecom clients who chose to switch provider since 2011:

customer retention.png

“Cass is the market leader in client satisfaction among TEM business process outsourcers. Ratings provided by enterprise clients clearly indicate a high degree of satisfaction and confidence with Cass’s performance across the most common TEM management activities performed.”

Timothy C. Colwell,
SVP of Global Performance Management – AOTMP

Service - Not Just Software

Customers love their intuitive and comprehensive ExpenseSmart user portal, but there’s so much more to Cass telecoms services.

Engage Cass and you get our best people and the full weight of our expertise – not a "service" that ends at installation. Cass works best as an extension of your own team, eliminating busy-work so employees are freed to focus on core strategy, while we streamline processes and deliver impressive savings.

Over a Century of Stability

From our beginnings in 1906 as Cass Bank, our history has been one of steady growth, supported by consistent stability. Today Cass is a publicly traded company, providing services in 90 countries and offering the best in telecoms management since 2004.

Cass (NASDAQ: CASS) is a publicly traded bank holding company, and therefore is subject to regulation and examination by the SEC, Nasdaq, the U.S. Federal Reserve and the Missouri Division of Finance relating to accounting standards and controls, disclosure requirements, corporate governance, safety and soundness. While other TEM providers are churning, you can be certain of your future with Cass.

Today We Boast:

More than $50 billion of spend managed by over 1,200 employees globally.

Every Day We Process:

>245,000 invoices and disburse $190 million on behalf of our clients.

We Support:

Fixed and mobile telecom networks in over 90 countries.

We Own the Bank

Thanks to Cass Bank, Cass customers enjoy the benefits of our global electronic payment network. With it, we can make payments around the world in local currency, from one master currency.

Cass offers unbeatable secure payment capabilities and is the only vendor that provides the security of a regulated entity.

  • Our security posture passes requirements of the US Federal Reserve.
  • Our financials and our handling of client monies are audited quarterly by both third-party and federal agencies.
  • All our employees must pass rigorous criminal and financial background checks.
  • Privacy Shield certified.

Best-in-Class Implementation

Once a contract is signed, time to value is of highest priority. So Cass has developed our proprietary CassBridge implementation process to guide customers from contract signing to go-live in under 90 days.

We guarantee that your service will be up and running in under 100 days. Our last 20 implementations have averaged just 71 days.

CassBridge is especially effective when migrating from an incumbent provider to Cass, which takes us fewer than 60 days. Of course, the Cass service team takes on all the heavy lifting, so the burden of switching vendors never falls on the customer’s shoulders.


Whether you’re looking for Telecom Expense Management, Mobility Management or BYOD support, Cass can help. Get in touch now to hear more.

Contact Us